Consumer Resources
Frequently Asked Questions (FAQ)
How often do I need to charge the batteries on my power chair?
How often you need to charge the batteries for your power chair depends on how often you use it.
If you use your product on a daily basis, charge its batteries as soon as you finish using it for the day. We recommend charging your product’s batteries for at least 8 to 14 hours after daily use. If you use your product not as often, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the manual supplied with the battery charger for charging instructions.
Where can I find my serial number?
The serial number for your power chair begins with the letter J and is found on the back of the base of your power chair. Remove the rear shroud and then look for a white barcode sticker located on the back of the base.
If you have iLevel® power adjustable seat height, you can also look for the seating system serial number, which is found directly underneath the seat pan. This number begins with a Y and is 14 digits long. You may also find your serial number written on the inside cover of your product’s owner’s manual.
What is a freewheel lever and how do I use it?
When engaged, freewheel levers allow your mobility device to be pushed. Your power chair is equipped with two separate manual freewheel levers, labeled either locked or unlocked.
Whenever you need or would like for someone to push your device for short distances, it can put into freewheel mode by having a person push the levers into the unlocked position:
- Have the person who will push the chair to pull up firmly on the manual freewheel levers to disable the drive system and the brake system.
- He or she may push your power chair.
- Once done pushing the chair, the person needs to push down firmly on the manual freewheel levers to the locked position, to reengage the drive system and the brake system.
Where can I find a copy of the owner’s manual?
Look under the Owner’s Guides section to find an owner’s manual in your language.
How do I get parts?
If you are in need of replacement parts, new tires or new batteries, contact your authorized Quantum provider. They will order the parts for you and install them on your power chair.
How do I get service for my product?
If your power chair needs to be serviced or repaired, contact your authorized Quantum provider.
Am I covered under warranty if I’m not the original owner of the product?
Warranties for Quantum products only apply to the original owner of the product and are not transferrable.
I have an idea for your products. Who do I talk to?
We would love to hear from you regarding new ideas! Please feel free to submit any ideas or feedback to info@pridemobility.com.
Can I use my equipment in the rain/snow/water?
Direct or prolonged exposure to water or dampness can cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Additionally, if your product is exposed to these conditions, it may affect the status of your product’s warranty. Your power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.
If your power chair comes into contact with water:
- Dry your device as thoroughly as possible with a towel.
- Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
- Check the joystick operation and the brakes before using your device again
- If any inconsistencies are found, take your product to your authorized Quantum provider
Power mobility devices which are frequently exposed to sources of liquid, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently. If your product is exposed to these conditions, it may affect the status of your product’s warranty.
How do I dispose of my batteries?
If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag and contact your local waste disposal agency or authorized provider for procedural instructions on disposal and battery recycling, which is our recommended course of action.
What is covered under warranty?
Each product has its very own individual warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, visit the warranty information page. Warranty information can also be found on an insert in your owner’s manual when the product was originally received.
Where do I tighten my joystick to the chair?
If you do not have a receiver block (typically you do not with a captain’s seat), tighten the setscrew on the controller bracket. Then tighten the setscrew on the armrest your joystick is located next to.
If you do have a receiver block (typically you do with a rehab seat), open the lever, turn the lever to tighten it, and then close the lever.